FAQ
ORDERS AND SHIPPING
When will my order ship?
Most in-stock items ship within 2-3 weeks. Preorder items will have estimated ship dates listed in the product description. If your order includes both in-stock and preorder items, everything will ship together once all items are ready.
Do you ship internationally?
Yes! Magical by Marissa ships worldwide. Please note that international customers are responsible for any customs or import fees.
How can I track my order?
Once your order ships, you’ll receive an email with a tracking number. If you don’t see it, check your spam/junk folder.
PREORDERS
Why do you do preorders?
Preorders help me know how many pins and products to produce while keeping things sustainable. This way, nothing goes to waste and you’re guaranteed your item before it sells out. Pins are expensive to have made, so this also gives me an idea on if a design is popular enough to be sent to production or not. If you happen to preorder something that does not get funded (which rarely happens!) you will be refunded.
When will preorder items arrive?
Estimated ship dates are listed on the product page. Please keep in mind that preorder timelines can shift slightly due to manufacturing or shipping delays, but I’ll always keep you updated.
PIN CLUB
What is the Pin Club?
Each month, Pin Club members vote on a Taylor Swift song. I create exclusive enamel pin + sticker designs inspired by the winning song and send them to all members in the paid tier. It’s fan art meets community creativity!
How do I join?
You can sign up directly here: Click to join. Choose your tier and you’ll be part of the next month’s design drop.
When are payments charged?
Payments are charged on the first of every month.
What if I want to purchase designs from a previous month?
All pin club members get access to my secret shop, which has all past designs available for purchase.
RETURNS, EXCHANGES, AND MORE
Do you accept returns or exchanges?
Because items are made to order and often limited edition, all sales are final. However, if your order arrives damaged or incorrect, please reach out within 7 days of delivery and I’ll make it right.
Do you accept custom orders?
I do! Feel free to email me at magicalbymarissa@gmail.com to discuss your ideas with me!
Where can I keep up with new releases?
Follow me on Instagram, TikTok, or sign up for the newsletter for sneak peeks, preorder announcements, and shop updates. My username is magicalbymarissa on all platforms!
What is the best way to contact you?
Shoot me an email at magicalbymarissa@gmail.com. I will get back to you within a week!